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FAQ

What is the length of the sashes?

Approx 1.8cm

What is the width of the sashes?

Approx 10cm

I need my sash ASAP. How can I rush my order?

We aim to meet your deadline, so please let us know in comments section if you need a really fast turn around or just click rush my order and your order will go to the top of our printing queue. We are a Brisbane based company for delivery times please use this Australia Post link https://auspost.com.au/parcels-mail/delivery-times.html

Are there any set up costs?

No because you are the designer of the sash... so you are doing the artwork.

Do you have a shop?

We are a Brisbane based company however unfortunately we are not open to the public. We do however post Australia Wide.

What happens if I receive my sash and it isn't what the preview looked like?

Firstly, we aim to please you, so we will look back over your order and preview form and then speak to you about a solution.

My sashes didn't arrive on time?

We use Australia Post for mailing our sashes, and sometimes they can be unreliable. As we are located in Brisbane please allow enough time for delivery of your sash. We post all our sashes via Express Post and depending on your location it can take 2 - 4 working days. We always keep a tracking number however we will not be held responsible for how it was delivered. If we had the time, we would hand deliver it to you (because we would love to see Australia).

I don't have a PayPal Account?

We use PayPal as is it fast, secure and very easy to use. 1000's of large businesses use this method (eg EBAY, Grays Online). You don't need an account. After you have placed your order and are taken through to the Paypal section, to the left is an area you can click to make a transaction via bank deposit or credit card. And yes you are still securely covered. It is 100% safe. Still unsure?? Contact us and we can discuss other options.

Do you Ship overseas?

Unfortunately at this time we only ship our sashes Australia Wide.

Do you have a phone number we can call?

We are an online store and do all of our business online, so unfortunately we are unable to call you. Any questions you have our staff will be able to answer them via email.

How do I attach my sash together?

To attach your sash together place it on your right shoulder down to your left hip, than use Velcro dot provided to secure it.

Have some of your own questions?

Email us via our contact form.